If you want to ensure continuous operations, survival and growth in an industry where you belong, you need to explore various strategies on how to maintain customer loyalty or at least increase market share. Customer is the center of every business for without them, your business may cease to exist. However, how can you ensure that commitment to customer satisfaction will be continually upheld by the company. One of the strategies you can think of is to ensure that your network and the people working for you have access to data that they need. These data are critical in making the right decisions, especially when it is related to customer relationship management. This strategy could be enterprise mobility management. However, there are several factors that you need to consider before you fully implement EMM. This is because there are risk factors involved in the use of it. Common risk factors are found in this infographic.
1. One policy implemented by companies to facilitate Enterprise Mobility Management is Bring Your Own Device policy. This would mean that if you need the data or get connected from the network, you must bring your own device. As an employee, you may not want to use your personal mobile device. If you look at it from the company’s perspective, BYOD could mean an increasing number of personal applications. Imagine that they will have to look into the growing diversity of BYOD while satisfying user expectations. Such fragmentation should be addressed properly before EMM implementation.
2. Enterprises and mobility solutions are needed to connect critical data. Such integration of devices to get access from the data while ensuring its security is complex and very challenging for the enterprise. Because of multiple devices getting connected to the system, there would be a need to create storage of information or silos. However, the management of information silos can pose another risk for the company.
3. Mobile devices are capable of installing applications. These applications are changed and get upgraded to several versions to ensure that the user’s expectations are satisfied. However, because of this, there seemed to be a lifecycle for devices and applications. If you oversight these changes in the life cycle of applications, it could drastically affect your business.
4. Because of the BYOD trend, several users with a device that can hold data from 64GB to 124 GB. However, if your device is lost, the data that can leak to the wrong hands can be detrimental to your business. This wide capacity for storage of mobile devices poses another risk for the effective and efficient use of enterprise mobility management.
5. How compliant will your personnel be? How compliant will the customers be? The cases of cybercrimes have been increasing over the years. This is because most of the information stored in cloud storages, mobile devices, and its likes have been accessed illegally by other people. Protecting your data may need a different person who will be in charge of minimizing risk.
6. Indeed, in every strategy, there are benefits and risks. Therefore, before you make a decision, you need to carefully conduct a cost-benefit analysis. For EMM to be successful, don’t overlook the risks mentioned above.
Download this infographic.