Jun 22, 2023
When communicating with clients, email plays a critical role. However, writing each email from scratch is a waste of time for CSMs. For example, you may not realize the significance of spending ten minutes to compose a well-crafted welcome email to a customer. But...
May 25, 2023
CEOs, do you want to keep your customers coming back? It’s not just about continuing to receive payments from them, although that is clearly essential. It’s about providing ongoing value to them, so they stay engaged with your platform for the long term....
May 18, 2023
The dark web, a hidden realm accessible only through encryption software like TOR, is notorious for illegal activities such as drug trafficking, illicit pornography, and weapons trade. It’s a digital underworld where criminal elements thrive, but the threats it...
Apr 20, 2023
Understanding the different stages of a customer’s lifecycle can help you provide better support and achieve success for your business. Each stage has its own unique demands and goals, which can help you build a loyal customer base and increase revenue....
Apr 4, 2023
In the world of online tools for work, Microsoft 365 and Google Workspace are big players. If you run a small business, deciding between the two can be tricky. Should you stick with the familiar Microsoft 365 or try out the newer Google Workspace (used to be called G...
Mar 23, 2023
By swiftly introducing your clients to your product or service and assisting them in using it to accomplish their business goals, you as a SaaS customer success manager want to enhance their experience. Encouraging clients to upgrade their services, renew their...
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