Insurance cards can be confusing, filled with numbers, abbreviations, and small print, making them hard to understand—especially for employees new to employer-sponsored plans. Helping your team learn how to read and use their cards can make a big difference in how effectively they use their benefits. Start by including a quick overview during open enrollment, using a sample card to point out key details like the member ID, copay, and pharmacy information. Provide a simple one-page cheat sheet that breaks down each section in plain language, and keep it available in your HR portal or onboarding materials. Make sure support is easy to access—some employees may prefer private conversations or digital help rather than group Q&As. Encourage them to download digital ID cards through carrier apps and show them how to replace lost cards or access proof of insurance when needed. Finally, consider accessibility—offer translations or simplified materials for those struggling with technical terms. When employees understand their insurance cards, they can confidently schedule appointments, fill prescriptions, and get the care they need without confusion, helping your benefits program feel more supportive and user-friendly.
source: https://thebenefitdoctor.com/helping-employees-understand-and-use-insurance-cards/
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